I walked in there trying to look for some batteries. I had some trouble locating where they were, but when I finally found the section I could find the one I was looking for. I then began my search for an employee who could possibly help me look for an alternative, or another section they may be in. After 5 minutes of walking up and down aisles, I gave up. It shouldn't be this difficult to find someone for a simple question, and there was no way I was waiting in the ridiculously long line to ask a simple question.
This has to be the worst DR I've ever step foot in.
There is this super sweet lady at the counter each time I pop in on my walk to work. She's always wishing you a great day and provides service with a smile. So to her – thank you ma'am. I know the day to day in those retail jobs can be brutal, people treat you like crap and barely acknowledge your existence. So here's to her – certainly makes the experience much more enjoyable.
This review is based solely on the experience in the pharmacy. Lately I have only been using the CVS pharmacy. Talk about efficiency! However, I was at my doctor's second location and there was no CVS to be found in the area so I weighed the option between DR and Rite Aid. I went with DR. What a mistake! Awful experience. Long lines. Only one surly cashier and people working in the back were even slow. Fortunately my RX was right…I made sure before I left since they didn't bother to go over them with me. Mind you there were not refills! I also waited over an hour for the script to get filled. I was told if I signed up for text alerts I would be notified. I never received a text alert. CVS is so much better. Never getting script filled at a DR again if I can help it.
Tried to print a photo here, but the staff had not bothered to turn the photo printer on. The printer was eventually able to print my photo claim receipt, but had no record of my photo and order in the system, since the machine had been off, so there was nothing to print. 30 min wasted because someone had not managed to hit an on button, and even once they had figured that out, they still seemed to think their machine would magically have a record of my order and be able to print it…
This is a pretty horrible Duane Reade. Granted, they are all horrible, but still.
The prices are nuts. The staff makes me feel like they're having the worst day ever with their attitude. And the pharmacy – don't even get me started. Typical NYC – minimum 2 hour wait for your Rx to be filled (man, do I miss living in MI when it was a 15 minute wait!), but they are just so, extremely unhelpful when trying to ask about different over the counter drugs.
Man, this location is mega slow. However, most of what I am ever looking for is on the top floor, and I can get what I want pretty quickly to stand in line.
Not my favorite location but often convenient. Always has what I'm looking for.
There's really nothing too spectacular or terrible about this Duane Reade. It has most of what you're looking for, it's well stocked, there's the usual Chase ATM, and the lines move at a fairly quick pace.
Although I've never had a problem here, I am a little sad that this location has not yet been renovated to the new DR – you know, the one with the 'fresh' fruits and the Delish line of food.
If you're looking for poor pharmacy service and your prescription to be messed up 9 times out of 10 then this is the Duane Reade for you. There's only one guy who works there that doesn't suck, I think his name is Randall but that could be wrong. The pharmacy is frequently under staffed so lines stretch the entire length of the store, combine that with them messing up people's prescriptions and you have like a 25 to 30 minute wait. When you finally reach the register, they'll loudly rattle off the names of all of your medications (I'm pretty sure the staff there thinks HIPAA is just the female version of a hippo), so don't worry about all the customers in the store finding out you're picking up anti psychotics and medication for your incontinence, you can know for sure that they will.
As for the upper floor, they're very stingy with taking bottles and cans back so don't even bother. On the bright side they sell pain killers to get rid of the headache you get from dealing with the pharmacy staff. I eventually got sick of them and ended up transferring my prescriptions to Broadway Chemists (on 86th, they deliver to the neighborhood for free!) even though they're further away, because the service, they are so much better. Even the staff at Broadway Chemists had trouble with this DR when switching my prescriptions and ended up just calling my Dr for new ones instead.
If you do have to use this pharmacy out of necessity and desperation (the only reason I'd ever go back) check that you got the correct medication and all of your medications before you leave the store as reaching them by phone is impossible, and like I said, they will almost always mess something up. Also don't attempt delivery. They'll tell you your prescriptions are all set to be delivered. You'll call and confirm and they'll reassure you that they will be delivered. A few days will go by, you'll get concerned and call again and then be told your credit card isn't on file so they couldn't deliver. You'll ask why nobody called to tell you that and why the three people you talked to said you were all set and they'll just mumble something about their coworkers sucking and you'll once again find yourself waiting in their endless pharmacy line.
TL;DR if you value your time or sanity, GET YOUR PRESCRIPTIONS SOME WHERE ELSE!!!!
I walked in there trying to look for some batteries. I had some trouble locating where they were, but when I finally found the section I could find the one I was looking for. I then began my search for an employee who could possibly help me look for an alternative, or another section they may be in. After 5 minutes of walking up and down aisles, I gave up. It shouldn't be this difficult to find someone for a simple question, and there was no way I was waiting in the ridiculously long line to ask a simple question.
This has to be the worst DR I've ever step foot in.
There is this super sweet lady at the counter each time I pop in on my walk to work. She's always wishing you a great day and provides service with a smile. So to her – thank you ma'am. I know the day to day in those retail jobs can be brutal, people treat you like crap and barely acknowledge your existence. So here's to her – certainly makes the experience much more enjoyable.
This review is based solely on the experience in the pharmacy. Lately I have only been using the CVS pharmacy. Talk about efficiency! However, I was at my doctor's second location and there was no CVS to be found in the area so I weighed the option between DR and Rite Aid. I went with DR. What a mistake! Awful experience. Long lines. Only one surly cashier and people working in the back were even slow. Fortunately my RX was right…I made sure before I left since they didn't bother to go over them with me. Mind you there were not refills! I also waited over an hour for the script to get filled. I was told if I signed up for text alerts I would be notified. I never received a text alert. CVS is so much better. Never getting script filled at a DR again if I can help it.
Tried to print a photo here, but the staff had not bothered to turn the photo printer on. The printer was eventually able to print my photo claim receipt, but had no record of my photo and order in the system, since the machine had been off, so there was nothing to print. 30 min wasted because someone had not managed to hit an on button, and even once they had figured that out, they still seemed to think their machine would magically have a record of my order and be able to print it…
This is a pretty horrible Duane Reade. Granted, they are all horrible, but still.
The prices are nuts. The staff makes me feel like they're having the worst day ever with their attitude. And the pharmacy – don't even get me started. Typical NYC – minimum 2 hour wait for your Rx to be filled (man, do I miss living in MI when it was a 15 minute wait!), but they are just so, extremely unhelpful when trying to ask about different over the counter drugs.
No thanks!
Man, this location is mega slow. However, most of what I am ever looking for is on the top floor, and I can get what I want pretty quickly to stand in line.
Not my favorite location but often convenient. Always has what I'm looking for.
There's really nothing too spectacular or terrible about this Duane Reade. It has most of what you're looking for, it's well stocked, there's the usual Chase ATM, and the lines move at a fairly quick pace.
Although I've never had a problem here, I am a little sad that this location has not yet been renovated to the new DR – you know, the one with the 'fresh' fruits and the Delish line of food.
Maybe some day, Duane Reade. Maybe some day….
One star only because I can't give zero.
If you're looking for poor pharmacy service and your prescription to be messed up 9 times out of 10 then this is the Duane Reade for you. There's only one guy who works there that doesn't suck, I think his name is Randall but that could be wrong. The pharmacy is frequently under staffed so lines stretch the entire length of the store, combine that with them messing up people's prescriptions and you have like a 25 to 30 minute wait. When you finally reach the register, they'll loudly rattle off the names of all of your medications (I'm pretty sure the staff there thinks HIPAA is just the female version of a hippo), so don't worry about all the customers in the store finding out you're picking up anti psychotics and medication for your incontinence, you can know for sure that they will.
As for the upper floor, they're very stingy with taking bottles and cans back so don't even bother. On the bright side they sell pain killers to get rid of the headache you get from dealing with the pharmacy staff. I eventually got sick of them and ended up transferring my prescriptions to Broadway Chemists (on 86th, they deliver to the neighborhood for free!) even though they're further away, because the service, they are so much better. Even the staff at Broadway Chemists had trouble with this DR when switching my prescriptions and ended up just calling my Dr for new ones instead.
If you do have to use this pharmacy out of necessity and desperation (the only reason I'd ever go back) check that you got the correct medication and all of your medications before you leave the store as reaching them by phone is impossible, and like I said, they will almost always mess something up. Also don't attempt delivery. They'll tell you your prescriptions are all set to be delivered. You'll call and confirm and they'll reassure you that they will be delivered. A few days will go by, you'll get concerned and call again and then be told your credit card isn't on file so they couldn't deliver. You'll ask why nobody called to tell you that and why the three people you talked to said you were all set and they'll just mumble something about their coworkers sucking and you'll once again find yourself waiting in their endless pharmacy line.
TL;DR if you value your time or sanity, GET YOUR PRESCRIPTIONS SOME WHERE ELSE!!!!