Take-out: Yes Accepts Credit Cards: Yes Good for Kids: Yes Good for Groups: Yes
Price range.
$ Price range Under $10
2 reviews
Kortney Lucero
I was craving some fried chicken after work late Saturday night. I went to Popeyes for the first time since childhood. It was very late so they did not have chicken nuggets available immediately, but the guy at the drive thru told me it would take a few minutes. I said of course I understand, it's late and they probably started closing procedures. I was not upset at all but he apologized a lot for the inconvenience, which I told him it was not. After waiting in the parking lot for a few minutes he came out to my car, apologized, and told me that the cook had fried chicken strips instead of chicken nuggets. He seemed genuinely sorry and I told him over and over again that it's okay. He then said he would give me a free dessert, so I took the cheesecake. I got away with getting 10 pieces of chicken strips for the price of 10 chicken nuggets, and a free cheesecake. I'm not sure if their boss was okay with this but as a customer I praise the customer service skills of this employee. He must have been exhausted this late at night but handled my request for chicken nuggets with respect. I know how hard it is in the customer service world to apologize for something out of your control, but customers really appreciate it.
This is a poorly run location for Popeyes. It is clear the place lacks management. The place seems dirty and cluttered and the staff is trying but without the coordination of the work(flow) it is not working for the customers.
I do like their spicy chicken (when it is well done). Too many years ago i had a wonderful trip to visit a friend in southern LA, in bayou country, and one day when we rushing to go out on the water to watch the birds we picked up a bucket of their chicken and biscuits which turned me down the path of loving spice/heat.
So the mother ship of Popeye's needs to do something to help their product, which is worth saving.
I was craving some fried chicken after work late Saturday night. I went to Popeyes for the first time since childhood. It was very late so they did not have chicken nuggets available immediately, but the guy at the drive thru told me it would take a few minutes. I said of course I understand, it's late and they probably started closing procedures. I was not upset at all but he apologized a lot for the inconvenience, which I told him it was not. After waiting in the parking lot for a few minutes he came out to my car, apologized, and told me that the cook had fried chicken strips instead of chicken nuggets. He seemed genuinely sorry and I told him over and over again that it's okay. He then said he would give me a free dessert, so I took the cheesecake. I got away with getting 10 pieces of chicken strips for the price of 10 chicken nuggets, and a free cheesecake. I'm not sure if their boss was okay with this but as a customer I praise the customer service skills of this employee. He must have been exhausted this late at night but handled my request for chicken nuggets with respect. I know how hard it is in the customer service world to apologize for something out of your control, but customers really appreciate it.
This is a poorly run location for Popeyes. It is clear the place lacks management. The place seems dirty and cluttered and the staff is trying but without the coordination of the work(flow) it is not working for the customers.
I do like their spicy chicken (when it is well done). Too many years ago i had a wonderful trip to visit a friend in southern LA, in bayou country, and one day when we rushing to go out on the water to watch the birds we picked up a bucket of their chicken and biscuits which turned me down the path of loving spice/heat.
So the mother ship of Popeye's needs to do something to help their product, which is worth saving.