Blake & Todd Restaurant & Caterers
“This place is one of my favorites, since I work in the diamond district.”
“Definitely worth stopping by if you're in the area or ordering delivery for lunch or company meetings.”
“I've used B&T for many early morning corporate breakfast meetings, lunch meetings, and personal use.”
Blake & Todd Restaurant & Caterers
Delivery: Yes
Take-out: Yes
Accepts Credit Cards: Yes
Wheelchair Accessible: Yes
Good for Kids: Yes
Good for Groups: Yes
Caters: Yes
Price range.
$$ Price range $11-30
2 reviews
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Extremely poor customer service and a manager who doesn't understand how to treat his customers.
I ordered two sandwiches and an iced tea yesterday around lunchtime and when they arrived the sandwiches were soaked in iced tea because the iced tea had not been properly sealed. I spoke with a very nice woman who then had the order remade and sent back out to me. Unfortunately, the second order was made with the incorrect ingredients and I did not want these sandwiches. However, at this time it was nearly 2pm so I just went downstairs to the cafeteria for a quick bite because I was having a busy day at work.
I called the store today and spoke with the manager to explain my situation and I asked that they please send me the two sandwiches I had paid for with the proper ingredients. He refused, telling me the store policy was that I would have to return the other sandwiches in order to receive new ones, which was not possible because I threw them away. I calmly explained that I can't spend my entire day on the phone with Blake & Todd and had already wasted my afternoon collecting the first two incorrect orders. Additionally, as I mentioned earlier, the 2nd order came at almost 2pm so by that time I was also pretty hungry. The unsympathetic manager insisted he would not send me anything, despite the fact that I had paid for them and had still not received what I had ordered.
To the manager, I work nearby and used to order frequently, but you won't receive a cent from me in the future. I hope that saving a few bucks by not sending an order your employees botched was worth it.
Favorite place to order weekday dinner delivery when i'm in the office. Food in good quality at reasonably low price compared to other comparable places in midtown.
I'm especially a great fan of their 'Make your own pasta' menu. You can choose types of pasta, sauce, and add-on ingredients as many as you want. Their vodka sauce is pretty good; caesar salad is also recommendable. Many options for hot-pressed sandwiches as well.
Food quality 3.0 / delivery service 3.0