I'm so fired up right now that if I was able to give this place negative stars I happily would! I've been coming here for over 2years now and though their service has always lacked and been careless, I never bothered to really write about it or complain to the manager, but after my visit today I can say that I WILL NEVER BE RETURNING HERE! I rather walk 10 blocks down to another supermarket. This place is by far the worst customer service I have ever received, ever!!!
So this is what happened. I went grocery shopping here earlier today and saw that they had a sell on Canola Oil, but I couldn't find the item on the shelf. I went to the manager and asked him for help and this was our convo:
Manager: Go check aisle 5. Me: I did, but I can't locate the item. Manager: That's all we have *walks away*… Me: A bit confused, but decided to walk back and purchase a different brand of oil
I go to the cashier:
Cashier: Rings up the oil at $11 something…
Me: I thought that the oil was on sale for $6.99?
Cashier#2 Across the register: IT'S ONLY WITH A $30 PURCHASE
Me: Ok, well I don't want it and I'm go to pick up another one
Cashier#2 Across the register: GO PUT THE OIL BACK *Mind you, she's standing there laughing and talking with her other co-worker with no customers*
Me: Your quite rude and I thought that was your job? *Anyways, I proceed to go get another oil and come back*
Cashier: *Manager comes in to void the past item transaction*
Me: You know your staff here are very rude, and your customer service is horrible!
Manager: Looks at me, completes transaction and walks away while staff continue to chit chat, laugh and eat…
Now I understand. When management itself is so bad, how can the staff be productive and provide "good customer service?" I vow to never return back to this HORRIBLE SUPERMARKET! EPITOME OF BAD CUSTOMER SERVICE. Do yourselves the favor and AVOID!!!
I've never liked this supermarket. I've passed by this store hundreds of times and have probably stopped in twice? The produce and meats don't look fresh. The prices are just okay. There's never anything worth the time and effort to carry back home and they don't carry anything interesting. No fresh produce or meats = nothing to buy.
perhaps not the best organized supermarket – but pretty clean and with decent prices – this is a welcome find in Jackson Heights. being only two blocks away from my friends' apartment means I often swing by here to pick up beer and snacks before I stop by.
anywho – the beer selection here tends to be fairly standard, but they also have Woodchuck cider in at least two varieties. a rare, but pleasant find.
also, a great selection of cookies. seriously, what the crap Pepperidge Farm…why must you make so many delicious options…
I'm so fired up right now that if I was able to give this place negative stars I happily would! I've been coming here for over 2years now and though their service has always lacked and been careless, I never bothered to really write about it or complain to the manager, but after my visit today I can say that I WILL NEVER BE RETURNING HERE! I rather walk 10 blocks down to another supermarket. This place is by far the worst customer service I have ever received, ever!!!
So this is what happened. I went grocery shopping here earlier today and saw that they had a sell on Canola Oil, but I couldn't find the item on the shelf. I went to the manager and asked him for help and this was our convo:
Manager: Go check aisle 5.
Me: I did, but I can't locate the item.
Manager: That's all we have *walks away*…
Me: A bit confused, but decided to walk back and purchase a different brand of oil
I go to the cashier:
Cashier: Rings up the oil at $11 something…
Me: I thought that the oil was on sale for $6.99?
Cashier#2 Across the register: IT'S ONLY WITH A $30 PURCHASE
Me: Ok, well I don't want it and I'm go to pick up another one
Cashier#2 Across the register: GO PUT THE OIL BACK *Mind you, she's standing there laughing and talking with her other co-worker with no customers*
Me: Your quite rude and I thought that was your job? *Anyways, I proceed to go get another oil and come back*
Cashier: *Manager comes in to void the past item transaction*
Me: You know your staff here are very rude, and your customer service is horrible!
Manager: Looks at me, completes transaction and walks away while staff continue to chit chat, laugh and eat…
Now I understand. When management itself is so bad, how can the staff be productive and provide "good customer service?" I vow to never return back to this HORRIBLE SUPERMARKET! EPITOME OF BAD CUSTOMER SERVICE. Do yourselves the favor and AVOID!!!
I've never liked this supermarket. I've passed by this store hundreds of times and have probably stopped in twice? The produce and meats don't look fresh. The prices are just okay. There's never anything worth the time and effort to carry back home and they don't carry anything interesting. No fresh produce or meats = nothing to buy.
perhaps not the best organized supermarket – but pretty clean and with decent prices – this is a welcome find in Jackson Heights. being only two blocks away from my friends' apartment means I often swing by here to pick up beer and snacks before I stop by.
anywho – the beer selection here tends to be fairly standard, but they also have Woodchuck cider in at least two varieties. a rare, but pleasant find.
also, a great selection of cookies. seriously, what the crap Pepperidge Farm…why must you make so many delicious options…