As always, I am a big proponent on two thing when it comes to Dunkin…consistent coffee no matter where I go and good service. Well I've been here twice, ordered the same thing both times and they weren't even consistent within THIS location. Yeah, I get it…it's coffee and you're at the mercy of the person making it, but there should never be an excuse for screwing up a cup of coffee.
First time I came here – everything was fine- Hazlenut, cream, two equals and a perfectly fine coffee roll. Second time – same order… and a) they MUST have used milk and b) the coffee roll was stale – despite being here in the morning. I don't know if the person taking my order didn't understand me, I was pretty clear (especially since I have never ordered milk in my coffee-EVER), but there is no excuse for stale donuts…none. If this were the first time I stopped in here they would have gotten 1-star.
Here's the story of how I went from loving to hating a Dunkin location over the course of four days.
Monday: I am trying this location not for the first time but testing it as a solid morning coffee location. I order an XL decaf with coconut flavor and steamed almond milk. The man making my drink told me he was going to try his best to make it perfect. He did not disappoint!
Tuesday: I order the same drink. It's okay but not as good as Monday. No big deal.
Wednesday: Meanest lady ever takes my drink over. She gives me attitude. When I tell her I'd please like my almond milk steamed, she says, "I got it." with tone. I'm paying extra, you know. I ask the guy making my drink if she noted on cup to steam milk, and he says no, but he'll do it. The resulting drink is gross and has no flavor. In addition, I had trouble paying with my app and had to run to my car and get my wallet.
Thursday: I order the same drink. After I pay, the guy tells me there's no almond milk. Honestly if I had known that, I would've left because I wasn't feeling black coffee. But alright. He hands me a bag with a donut, and I say, "That's not mine." With a smile on his face like he's doing me a big favor, he says, "It is now." I say I don't eat donuts and ask him to reimburse me for the almond milk he doesn't have. He gives me a quarter from the tip jar.
I'm never going back there again. Maybe I'm just weird, but I'm actually offended he thinks a free donut can win me over. I don't like donuts, I'm vegan. Even if I did like donuts, why does he think a donut I didn't even choose will make it up to me?
I hate this place. I have yet to find a Dunkin with consistent product and service. At least that's one thing Starbucks gets right.
As always, I am a big proponent on two thing when it comes to Dunkin…consistent coffee no matter where I go and good service. Well I've been here twice, ordered the same thing both times and they weren't even consistent within THIS location. Yeah, I get it…it's coffee and you're at the mercy of the person making it, but there should never be an excuse for screwing up a cup of coffee.
First time I came here – everything was fine- Hazlenut, cream, two equals and a perfectly fine coffee roll. Second time – same order… and a) they MUST have used milk and b) the coffee roll was stale – despite being here in the morning. I don't know if the person taking my order didn't understand me, I was pretty clear (especially since I have never ordered milk in my coffee-EVER), but there is no excuse for stale donuts…none. If this were the first time I stopped in here they would have gotten 1-star.
Clean and efficient fast friendly service. Ice coffee was delish despite me being a Starbucks snob. Good job.
Here's the story of how I went from loving to hating a Dunkin location over the course of four days.
Monday: I am trying this location not for the first time but testing it as a solid morning coffee location. I order an XL decaf with coconut flavor and steamed almond milk. The man making my drink told me he was going to try his best to make it perfect. He did not disappoint!
Tuesday: I order the same drink. It's okay but not as good as Monday. No big deal.
Wednesday: Meanest lady ever takes my drink over. She gives me attitude. When I tell her I'd please like my almond milk steamed, she says, "I got it." with tone. I'm paying extra, you know. I ask the guy making my drink if she noted on cup to steam milk, and he says no, but he'll do it. The resulting drink is gross and has no flavor. In addition, I had trouble paying with my app and had to run to my car and get my wallet.
Thursday: I order the same drink. After I pay, the guy tells me there's no almond milk. Honestly if I had known that, I would've left because I wasn't feeling black coffee. But alright. He hands me a bag with a donut, and I say, "That's not mine." With a smile on his face like he's doing me a big favor, he says, "It is now." I say I don't eat donuts and ask him to reimburse me for the almond milk he doesn't have. He gives me a quarter from the tip jar.
I'm never going back there again. Maybe I'm just weird, but I'm actually offended he thinks a free donut can win me over. I don't like donuts, I'm vegan. Even if I did like donuts, why does he think a donut I didn't even choose will make it up to me?
I hate this place. I have yet to find a Dunkin with consistent product and service. At least that's one thing Starbucks gets right.