These guys used to be great, now they are meh. Service has gotten incredibly slow, and I can't tell you how many times my order has been messed up within the last few months. If they weren't directly on my way to work I wouldn't buy coffee from this one, but unfortunately they are the only DD I pass in the morning.
Dunkin Donuts – I say it all the time…all I want from you is consistency of taste, consistency of service, quick service and service with a smile. Well this Dunkin Donuts didn't quite make the grade. The drive thru window area was filthy, with trash all over the driveway, the service through the window was mind-numbingly slow, and the person taking the order and handing us our drinks seemed to want to be anywhere but where she was.
So my Hazlenut coffee was actually quite tasty…except I ordered Butter Pecan and was already on my way when I realized they messed up the order. My daughter's coolada was fine-I think they are a dentists dream with all the sweetness in there, but she likes them.
So this was not my best trip to a local DD. Maybe I caught them on a bad day…I hope so, because giving someone the wrong order is a sure-fire way to lose customers. Will I be back-probably…if I'm in the area. Let's hope that next time they can get an order correct…and maybe smile at the customers.
These guys used to be great, now they are meh. Service has gotten incredibly slow, and I can't tell you how many times my order has been messed up within the last few months. If they weren't directly on my way to work I wouldn't buy coffee from this one, but unfortunately they are the only DD I pass in the morning.
Dunkin Donuts – I say it all the time…all I want from you is consistency of taste, consistency of service, quick service and service with a smile. Well this Dunkin Donuts didn't quite make the grade. The drive thru window area was filthy, with trash all over the driveway, the service through the window was mind-numbingly slow, and the person taking the order and handing us our drinks seemed to want to be anywhere but where she was.
So my Hazlenut coffee was actually quite tasty…except I ordered Butter Pecan and was already on my way when I realized they messed up the order. My daughter's coolada was fine-I think they are a dentists dream with all the sweetness in there, but she likes them.
So this was not my best trip to a local DD. Maybe I caught them on a bad day…I hope so, because giving someone the wrong order is a sure-fire way to lose customers. Will I be back-probably…if I'm in the area. Let's hope that next time they can get an order correct…and maybe smile at the customers.