Heartland Brewery Chophouse
“Just off the beaten path of Times Square lays a hidden gem who's burgers are rated in the top 5 in all of New York!”
“For drinks, we had the Oatmeal Stout (one of the best I've tasted) and the Traffic Jam Escape (a great fruity cocktail!).”
“We had the buffalo spring rolls and bison burger sliders…both of which were delish.”
Heartland Brewery Chophouse
Take-out: Yes
Accepts Credit Cards: Yes
Accepts Apple Pay: Yes
Bike Parking: Yes
Good for Kids: Yes
Good for Groups: Yes
Happy Hour: Yes
Has TV: Yes
Waiter Service: Yes
PokéStop Nearby: Yes
Price range.
$$ Price range $11-30
8 reviews
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I've been going here for years now, but I think that is over now. This used to be my go-to place for bringing out-of-town guests – centrally located, decent prices (for the neighborhood), and generally tasty, hearty food. Unfortunately, it seems a lot has changes recently and none of it for the better.
I came a half hour before my party to put our names down and make a reservation for 6pm, but were told that we couldn't be seated until everyone from my party was present. They wouldn't even let me put my name down for a 6pm reservation, which I found very strange. As I said, I've been coming to Heartland for years and that's the first time I ever heard of that policy.
Then we get to the food. The quality and portions have gone down while the prices have soared. My husband's mini burgers were miniscule – they used to be much bigger. For almost $15 they were NOT worth the price. My pulled pork sandwich was pretty good, but everyone else said their meals were just below average. No one seemed satisfied with their meals, and my friend and I encountered other ladies in the bathroom complaining about the quality as well – so it seems we weren't alone. I got a side of mashed potatoes because I remember loving them in the past, but what I got was not the creamy, flavorful red bliss mashed 'taters of the past. Instead I got dry, bland plain mashed potatoes.
Then on top of everything else, when getting the check we requested to break up the check separately between us and were told that they couldn't do that. Not only could they not do that, but they could only accept up to 3 cards, and that if we were going to split it between cards, the split had to be even. WHAT??? I've never heard of such a thing before. What a bizarre policy. So for example my husband and I say spent around $60 between us, let's say, and another couple spent say $35, and another friend by himself spent $18, the total bill would be $113… but because we used 3 cards, it would have to be split evenly $113 so that ALL three cards were charged around $37… despite the fact that that makes one party underpaying by $23 and another party overpaying by $19! How is that fair or make sense in any way? What the heck kind of policy is that to have in any establishment let alone a busy midtown Manhattan one? Suffice to say, we balked and asked for a manager to resolve the situation, and we were then told we could break it out by card.
I just don't understand these new and bizarre policies, particularly with the card situation. So with that and the poor food quality, this will be the last time I visit the Times Square branch. I visited the location down at 34th back in October and that one was still good, so I think from now on I will just be heading to that one instead. Very disappointed.
Came in for a quiet lunch around noon.
I was crazing buffalo wings but settled for Buffalo Spring rolls and the Sesame Wings.
Both were delicious.
This place is a bit on the expensive side( Thanks Times Square). It was $14 for 10 wings but they were definitely pretty meaty and cooked well. Great presentation too.
The Buffalo Chicken Spring rolls were also very very good.
They have a great beer flight where you can try 5oz of 6 different beers for $15, or you can try a pint of any combination of beer/cider mixtures for $8
Overall, great experience
Great place to grab a beer in the midst of the madness of Time Square. My type of pub and ideally the type of place to wind down after a crazy day and enjoy one of their homemade craft brews. Great service and prices plus a great welcoming feeling that caters to all with a bit of something for everyone.
Beautiful place – Very quiet right off East 34th Street and 5th Avenue… I'm generally not in the tourist section however when you're with Friends that like the "Rush" of Midtown… Staff is on point and attentive – Diverse Staff and Patrons – I'm amazed by the Level of Quiet…
I wanted to like Heartland Brewery as the place looked nice. However, the decor doesn't always means great food.
The pretzel as an appetizer was good. However, I didn't really care for the dipping sauces.
I had the steak frites which was largely plain to be honest. The steak was without spices and, therefore, without flavor. No sauces were offered.
My husband and his best friend order the mac n' cheese dish with bacon and chicken. Now, that was good! I should've gotten that instead.
Service was poor! Our waitress did not do her rounds on a regular basis. We had to flag her down several times to have our drinks refilled. The check took forever to arrive which then meant it took forever for payment receipts to be returned.
Such a great place! We started with a few brews and an app- the buffalo chicken spring rolls (to die for)! After ordering the mac & cheese, which was just as amazing, we shared a lava cake for dessert! Another perk- this place is located in the bottom of the Empire State Building (which we realized after seeing people lined up on the side of the building)! How cool! Bruno is an amazing waited and catered to all our needs! Go see Bruno today! Highly recommended!
Not sure about the rave reviews, maybe there was an off day, but my experience here the other night was merely "okay."
Food: I ordered a spinach dip with steak and a slice of cheesecake from the fixed price menu. At $40, it was not terrible. Steak was cooked precisely the way I wanted it, but lacked flavor. Cheesecake tasted like it was in the refrigerator for a long, long time. The spinach dip with chips more than made up for it though!
Service: this is an area that this place doesn't shine. There is an inflated wait time for tables – I was told 1.5 hours, but waited 40 minutes or so. Additionally, we had 1 guest more than expected but they refused to give us an extra chair. Thank you, neighbor, for giving us an extra chair so we could fit all five of us in that four person table.
Decor: the place can get cramped because there's an odd system of table management – tables stay empty for a very long time. Artificial scarcity? Interesting approach.
Had a steak burger and dries. The steak was cooked to perfection and we'll flavored. Fries were awesome. Would have even been good with some vinegar. Only complaint is the price of beer is $8-9. Not sure if it's only seasonal or all. But if you're splurging, have a large wallet, or a generous sugar daddy, get the Red Nose seasonal.