King Wok

(3)      (718) 229-8828
Write a review Review

“My go-to neighborhood takeout spot since mid-2000s. The food is consistent and the delivery is quick.”

“The only thing that bugs me is that they don't accept credit cards/debit cards so have the cash on hand.”

King Wok

Delivery: Yes
Take-out: Yes
Wheelchair Accessible: Yes
Good for Kids: Yes
Caters: Yes

Price range.

$ Price range Under $10

3 reviews

  1.     

    So I had a taste for chinese food.  Having recently moved to the area, my brother wasn't sure of where to go, so I yelped it.  I saw this spot had rave reviews, so I called them up.  At first we ordered delivery, but they did not take credit cards (sigh).  Since I had to go get cash, I decided to pick up the food instead.  When I arrived, I was greeted kindly and my order was ready.

    When I got home, I couldn't eat my food right away.  When I finally opened the bag, I realized they forgot the rice.  Ugh.  I called the restaurant and the guy who gave me the food claimed that he put the rice in there.  ME: So…I'm telling you it's not in the bag.  He kept claiming it was there.  ME: You think I would call you and make this up?   After a few go-rounds of this, I grew frustrated. (At this point, this is where the old adage: the customer is always right comes into play.)

    ME:  Well It's not here so could you deliver a new rice?  KW:  Maybe… if I have time. ME:  If you have time?  KW: Yeah, if I have time.  ME: I'm confused… are you able to deliver it or not?  KW:  (with an attitude) If I have time.  I don't know what to tell you.  ME:  You can tell me if you can deliver it or not.  For example, "Yes ma'am or no ma'am, I can't right now".  "You can give me a time, an hour, 30 minutes… something".  I hate the fact that I have to check up on a restaurant.  If I place an order, my food should be in there the way I ordered.  I only ordered from your restaurant because you had good reviews on yelp, but now you're forcing me to consider what kind of review I need to write, so that customers see how they will be treated when they frequent your establishment.  KW:  I don't care about Yelp! I don't give a RAT'S ASS what anyone says about me.  I've been in business for 20 years.  ME: So now you're cursing at me?? You're not concerned that people will learn that you treat customers this way?  KW:  No, I don't care.  You're threatening me, blackmailing me.  ME:  Blackmailing you?  I'm dissatisfied with your service and you're not doing anything to salvage this situation.  Wouldn't it have been easier to just say you'd deliver the rice so we could have avoided this situation?

    It was at this moment, I knew I was just wasting my time, so I hung up.  I had lost my appetite and told my brother I was going to return the food.  I was visibly upset, so he accompanied me back to the restaurant.  When we arrived, I simply placed the food on the counter.  I didn't want to talk anymore.  My brother proceeded to explain to him how customers should be treated.  KW tried to say, "but I was busy".  I had to remind him about his "rat's ass" comment which he actually TRIED TO DEFEND.  His "cousins" came up to the counter and he then asked if I wanted my money back.  All he had to do was try to accommodate me, that's it.  I don't see how that's so hard, but I guess his arrogance got the best of him.

    If you take a look at my reviews, you will see they are always fair.  And thankfully I generally get good customer service, but I will not turn a blind eye to disrespect.  I very rarely give 1 star, but customer service to me is of utmost importance and I will not allow ANY merchant to believe it is acceptable to treat customers this way.  And since he questions the power of a Yelp review, I will let you, the consumer decide.

  2.     

    I was very surprised by this place.  I loved how the guy chased me out of the place because he gave me the wrong roll – he gave me pork instead of shrimp and he was very upset by it so he chased me outside to make sure I got the right one.  The shrimp with cashews was good and so was the shrimp roll.  Hands down, awesome sesame noodles and egg drop soup.  Will be going back, since it's super close to work.

  3.     

    Best American-Chinese food ever.

    General Tsos chicken. Shrimp Lo mein. Pepper steak w/ onions. Shrimp and snow peas. Beef moo shoo. All good.

    Quality is pretty good. Taste is great. And I don't get tired like most Chinese restaurants.

    If you're doing take out, order from here.

Rate and write a review