2 reviews

1. Rozanne Gunderson  

   on March 22, 2015
   

   The best thing about this mcdonalds location is that it features a drive thru.
   I have been to this location a few times in the past and the service is not always the best. In the past the staff has gotten my order wrong among other things but managements response to complaints is pretty good.

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2. Zena Stallcup  

   on February 4, 2016
   

   This place would make Ronald pout. Extremely disappointing. When I go to Mcds I don't expect to be wowed but I do expect:

   -order accuracy
   -to get what I paid for
   -employees that adhere to corporate standards for behavior

   This place failed at all three. I ordered a quater pounder meal and chicken strips with a sprite. There was no line. I somehow waited 20 minutes. After 10 minutes I noticed that people with numbers past me were being called. I asked "can you check what's happening with my order? I've been waiting and am now being skipped". The girl acted like I was bothering her. She turned around and mumbled something to someone else. No one spoke to me, so I asked again. Minutes pass. She ignored me. I ask her again. She looks confused. I then stood in front of her and asked for her manager.

   The manager comes. She's like I'm sorry we canceled your order by mistake. I'm like ok so how much longer before I get my food. She's like I'm waiting for fries. I said while we wait, let me share with you that your employees are extremely rude and when a customer engages the, they should give an answer or work on getting one. She apologized and said she would prep my order asap. Minutes pass. I see fries being served. They are not my fries. I start thinking I am on candid camera. A woman starts yelling all sorts of curse words because she wants a curse word and I am standing there thinking what did I order again? where am I?

   So I get the Quarter pounder and strips in a bag. No fries. No soda. I ask for my soda. I get my soda. I sit down. I realize I don't have fries. I return. I engage. I use full sentences. I do not curse. I sit. Hold my breathe and wait for the "what would you do" guy. He doesn't appear. I vow to never return to this location.

   I think the employees seriously need training on efficiency, and time management. There were 6 of them behind the counter yet multiple people were getting the wrong items, missing items, having to come in after waiting for a drive thru meal. It was a mess. They seem to expect people to curse and act crazy, maybe they enjoy it? and that is why they fail so epically?

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