I'm so disappointed in this location's poor customer service. I usually go to Victory but called Hylan instead to preorder several dozen cookies. I was told they have "many cookies" and to just "come in." Hmmm…
Despite this, I went in and spent over $100 on cookies in three boxes – occupying both my hands. After completing my transaction, the blue-haired counter worker did not help me with the door, instead leaving me struggle to my car alone. She saw I was struggling and cookies break easily. Furthermore, while I was grateful she was cleaning, she was haphazardly spraying Windex all around open food, instead of spraying it on the paper towel. Gross.
MM – you are not the only bakery on SI, by far. I won't be returning until you improve your customer service significantly.
I'm so disappointed in this location's poor customer service. I usually go to Victory but called Hylan instead to preorder several dozen cookies. I was told they have "many cookies" and to just "come in." Hmmm…
Despite this, I went in and spent over $100 on cookies in three boxes – occupying both my hands. After completing my transaction, the blue-haired counter worker did not help me with the door, instead leaving me struggle to my car alone. She saw I was struggling and cookies break easily. Furthermore, while I was grateful she was cleaning, she was haphazardly spraying Windex all around open food, instead of spraying it on the paper towel. Gross.
MM – you are not the only bakery on SI, by far. I won't be returning until you improve your customer service significantly.