Take-out: Yes Accepts Credit Cards: Yes Good for Kids: Yes Good for Groups: Yes Has TV: Yes
Price range.
$$ Price range $11-30
1 review
Sharee Giguere
I normally don't review fast food places because I figure they are pretty much the same but today's experience prompted me to write this because it is totally unacceptable how these staff should be allowed to work there. It is Super Bowl Sunday and folks are beginning to pick up fried chicken and sides before kick off. Only 2 registers are open creating unnecessarily long lines. That's complaint number one. The next is for about my order for a 12 piece family meal where 2 large sides are included. I opted for corn on the cob and told the woman at the register I wanted my second side to be another side of corn. I also said I wanted all dark meat. She said she couldn't give me all dark meat but I told her I don't want any white meat and she finally acquiesced. (Honestly, why should a customer pay for something she doesn't want?). While waiting I noticed on my receipt she had charged me for the second side. I had to call her over as she was just standing around waiting at the window for a new batch of chicken to come out rather than take the next person's order which would have been the smart thing to do. The people in line behind me were getting annoyed for the long wait and inefficiency. When I questioned why I was charged she seemed to not comprehend and called over the manager who proceeded to tell her that my sides were actually included in the meal. The one who took my order initially told me the corn was not included as a side, only mashed potatoes and cole slaw. I pointed to the sides sign and told her I see corn listed as a side. When she realized she overcharged me she asked if I wanted another order of corn and I told her no, I didn't want anymore corn, just a refund for the extra charge. The manager was even more lame with the explanation that it depends on who takes your order because the charge for the side can sometimes be added and sometimes not. This was totally illogical but may explain how the order takers are so ill-equipped to work there. If the manager can make excuses like that, how can one expect the staff to know any better? Okay, the horror doesn't end here. I get home and the order taker short changed me a piece of chicken. You've heard that a baker's dozen is 13 pieces. Well, at Popeye's it's 11 pieces! I want to give the order taker the benefit of the doubt but something tells me she did this deliberately. Mind you, there was a long line behind me and I only wanted what was fairly due to me and all these mishaps are because of very poor staffing. (In hindsight maybe I should have counted my order in front of her but that seemed petty but now seems necessary given the caliber of the staff.). There seems to be absolutely no customer service, no rhyme or reason to the policy and no staff who fully knows what is included on the menu. I have no complaints about the food, but the staff should be fired for their incompetence and inability to take a simple order and for a purportedly act of retaliation. There are so many other places to get chicken and I will go out of my way to any one of them before going back to this Popeye's on Court Street. I may even send this complaint to the corporate offices of Popeye's so there's something more than a Yelp review for the few who may not get to see this or even think to check Yelp before going there. My meal by the way, wasn't cheap (it was $28) so I hope something can be done at this location before they lose any more customers. Luckily, I eat Popeye's maybe once or twice a year so this is not a big loss for me but I don't think anyone who goes more frequently should have to pay money to be frustrated, mistreated or cheated. It is very unusual for me to complain like this as it's only fried chicken but their business practices on all levels are so wrong that it cannot be ignored!
I normally don't review fast food places because I figure they are pretty much the same but today's experience prompted me to write this because it is totally unacceptable how these staff should be allowed to work there. It is Super Bowl Sunday and folks are beginning to pick up fried chicken and sides before kick off. Only 2 registers are open creating unnecessarily long lines. That's complaint number one. The next is for about my order for a 12 piece family meal where 2 large sides are included. I opted for corn on the cob and told the woman at the register I wanted my second side to be another side of corn. I also said I wanted all dark meat. She said she couldn't give me all dark meat but I told her I don't want any white meat and she finally acquiesced. (Honestly, why should a customer pay for something she doesn't want?). While waiting I noticed on my receipt she had charged me for the second side. I had to call her over as she was just standing around waiting at the window for a new batch of chicken to come out rather than take the next person's order which would have been the smart thing to do. The people in line behind me were getting annoyed for the long wait and inefficiency. When I questioned why I was charged she seemed to not comprehend and called over the manager who proceeded to tell her that my sides were actually included in the meal. The one who took my order initially told me the corn was not included as a side, only mashed potatoes and cole slaw. I pointed to the sides sign and told her I see corn listed as a side. When she realized she overcharged me she asked if I wanted another order of corn and I told her no, I didn't want anymore corn, just a refund for the extra charge. The manager was even more lame with the explanation that it depends on who takes your order because the charge for the side can sometimes be added and sometimes not. This was totally illogical but may explain how the order takers are so ill-equipped to work there. If the manager can make excuses like that, how can one expect the staff to know any better? Okay, the horror doesn't end here. I get home and the order taker short changed me a piece of chicken. You've heard that a baker's dozen is 13 pieces. Well, at Popeye's it's 11 pieces! I want to give the order taker the benefit of the doubt but something tells me she did this deliberately. Mind you, there was a long line behind me and I only wanted what was fairly due to me and all these mishaps are because of very poor staffing. (In hindsight maybe I should have counted my order in front of her but that seemed petty but now seems necessary given the caliber of the staff.). There seems to be absolutely no customer service, no rhyme or reason to the policy and no staff who fully knows what is included on the menu. I have no complaints about the food, but the staff should be fired for their incompetence and inability to take a simple order and for a purportedly act of retaliation. There are so many other places to get chicken and I will go out of my way to any one of them before going back to this Popeye's on Court Street. I may even send this complaint to the corporate offices of Popeye's so there's something more than a Yelp review for the few who may not get to see this or even think to check Yelp before going there. My meal by the way, wasn't cheap (it was $28) so I hope something can be done at this location before they lose any more customers. Luckily, I eat Popeye's maybe once or twice a year so this is not a big loss for me but I don't think anyone who goes more frequently should have to pay money to be frustrated, mistreated or cheated. It is very unusual for me to complain like this as it's only fried chicken but their business practices on all levels are so wrong that it cannot be ignored!