Red Robin Gourmet Burgers
“We ordered two Tavern Double Cheeseburgers, bottomless fries (of course), the pretzel bites though I prefer the onion rings and a monster milk shake (the Oreo!!).”
“I had the D.G.Burger with sweet potatoes fries.My granddaughter had her favorite kid sized pizza slice and vanilla shake.”
“My only knock against this place is the slow service, but they're knew and getting adjusted so be patient and understanding.”
Red Robin Gourmet Burgers
Take-out: Yes
Accepts Credit Cards: Yes
Accepts Apple Pay: Yes
Bike Parking: Yes
Good for Kids: Yes
Good for Groups: Yes
Has TV: Yes
Waiter Service: Yes
Price range.
$$ Price range $11-30
7 reviews
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So I've been to this location a few times since it opened, each time hoping that my experience would be better than the last. However it seems to have gotten worse each time that I've been and Saturday night was officially my last time going to this location. Each time that I've gone *something* has been off, whether it be my food, my drink, or the service.
Twice I've gone during early evening hours when it wasn't at all busy yet I still had to wait extraordinarily long for my food (no less than a half hour each time). The times that I've gone after hours I was much more understanding about a longer wait time but I have very little patience for it when there are only a handful of other people in the restaurant.
Once I went and my burger was burnt and another time my drinks were so weak I wondered if there was any alcohol in it all.
But despite all these issues I've gone back to give them chance after chance, hoping that with enough time they'd get themselves together. This all changed on Saturday night when I had horrible service that left a terrible taste in my mouth. It was a 35 minute wait to be seated, and since it was a Saturday night that was understandable. But what I can't get over is the fact that I waited a half hour just to get a glass of water. My waitress never actually introduced herself to us. She took the order of the table next to us which arrived at around the same time as us, and instead of taking our order and putting them both in at the same time, she told us she'd "be back in a minute". 10-15 minutes later another waitress came saying she'd be subbing for our waitress. Throughout the night our original waitress had spirited discussions with the table next to us while barely addressing us until towards the end when she came a few times to ask if we were okay, but by that time it was too late.
I've been here enough times now and not once have I had a great experience. The wait times are out of control, and the mediocre food is so not worth the terrible service. I refuse to give this place anymore of my money.
The food was fresh yet mediocre. The best thing I ate was the chicken wings & onion rings; quite sad for a burger joint. Get the regular fries, toppings are extra & salty; there's "no science" to them, they just throw stuff on it. The service was slow so, I expected the best food EVER! The food needs work & the place needs more workers. This restaurant though full had the shortest wait in the mall. I may go back especially w/ kids but, it won't be soon. Where's the YUMM, birdie!?!
I guess this is goodbye. Usually I'm the one with separation anxiety but you haven't made this decision so hard. There was that one incident where you spilled an alcoholic beverage on my friend, that was funny. That other time where my blood orange margarita came out after my meal. To add insult to injury… it was full of ice. The salt goes on the margarita glass, not my wounds. And lest not forget the perpetual waiting. Always. Waiting.
What kept us coming back to this bad relationship of abuse were in fact your delicious delicious burgers. I'll even herald you as the best burgers of any given chain in the borough (and I like to think of myself as a fast food snob). But I drew the line the last time when the root beer was quoted as $5something and turned closer to $7 and my burger wasn't juicy… and my egg wasn't runny. Why ask "how you want your eggs?" when you won't deliver? Why? I'll swallow down this misfortune with my slightly overpriced root beer and my friends' resolve to not come back.
"This place is only worth one beer. I'd rather leave than get another one." – Chitha Chea
Let's break this down fast:
Food- ordered the boneless buffalo wings as an app. Came out dry and room temp. No bueno. Went with the royal red robin as a meal(fried egg& bacon..mmm). They only do two temps (medium & well). I was impressed cause my medium did come out perfectly cooked! The burger itself was pretty delish! $11 w/fries (not a big fan of steak fries but it is what it is) not pricey at all. I do think it's very cool they put a plastic lid on the glass cups for kids in case of spills.
Service- Main reason why this is getting 2 stars. No lie, waited almost 20min until we got water! WTF?? The waitress was nice but honestly if you are taking 10yrs for everything I don't give a rat's ass how nice you are. Get it together sweety! Someone in my table ordered a 2nd beer and it came out when he was almost finished w/his meal. Everything took soooo long. The burger was good but let's be real, I rather go to shake shake for a burger, not have to worry about a tip for shitty service and room temp food. Granted no shake shake in the Bronx but I won't be rushing back to Red Robin because it wasn't that great to deal w/such slow service.
Two stars for the nice hostess.
In the area- decided to stop in for a quick bite. Thurs night little buzz going. Ordered 2 drinks and 2 pineapple burgers. No apps to save time. The drinks come spaced apart- why? Comes from the only bar in that place!
The waitress is not aware of personal space or basic etiquette. Was annoyed that her grubby fingers were holding my beer by the lip. Uh hello- that's where I drink from
With a view of the kitchen- I see more socializing than working. Come on guys- I've done this profession too- for years. After 24 min I ask for our food- she goes to look. brought out with my yam fries- yay happy dance. Until I nibble on one- cold and soggy! Really!? Another 10min goes by- I wave another server over to exchange my fries, meanwhile I'm just about done with my beer and burger. She returns with hot yam fries…. Covered in salt. Even the table next to me commented. Sheesh. check please- and that took about 15min.
I'll bypass this place- always!!!!!
And they had the nerve to ask you to fill out a survey!!!!
I have to give this location less stars now. Only 2 stars because we were seated within 5 minutes of walking in. However, My experience last night was ridiculous. We waited OVER an hour for our food. Seriously, for a burger and some fries?! Absolutely makes no sense. Our server didnt bother to check in with us, give updates, offer beverage refills, NOTHING!! So since our waitress was MIA, I asked ANOTHER random server walking by to get the manager for us. The manager comes to our table with excuses about the main cook being arrested earlier so they were short in the kitchen. Blah blah blah!!! To be honest, I dont care and that doesn't justify the wait AND the poor service.
That's not it. It gets better (yeah right). On top of the wait, my sister's burger (specifically ordered well done) came out practically RAW. And the server says, "but it tastes ok right?" Uh hello!! She ordered a well done burger. AND the egg on both of our burgers was cooked and NOT sunnyside up, as they should have been. No surprise that we're totally done with this location. Do better red robin! Not on MY dime. But DO BETTER!!
The first time I went here i didn't receive the service i received last night. The waitress was kind enough to mention everything RR has to offer. The rewards card, the happy hour specials on drinks and the free refills on fries.
The burgers can be cooked to your liking. It really has a great flavor. The lettuce and tomatoes are fresh and the jalapeños adds kick to the burger.
We also had buffalo wings with the bone. That taste amazing. Just enough fire sauce! The fries are really huge and they taste amazing. I think they sprinkled old bay seasoning on it.
The wait wasn't long at all for a Saturday evening in a mall!