In the heart of Times Square (along with what seems a bunch of other SB's). *Standard pricing *Friendly staff *Standing room only (no seating) *No restrooms (sorry people who just stop in here to use the WC) *Good coffee and all the SB fixings
I like the green tea latte. The staff does a good job of keeping things going at this location which is crazy busy. This is not a Starbucks to come and sit in. The sheer volume of traffic means you should plan on a relatively quick pickup.
TIP: morning is especially crazy with tourists and Times Square working folks. Expect to small wait.
My advice? Use the Starbucks App to preorder drink and/or meal. Pickup is a breeze, there's no line.
As a huge Starbucks fan and Starbucks gold member, this is typically my go-to location near work. The experience is ok if you order online through the mobile app, but otherwise it gets very crowded here. Until today, I've usually had a positive experience. Despite the crowds, the quality is typically very consistent with other locations. Note, this is a grab-and-go location only, and does not offer any seating.
Unfortunately, it was clear that the staff was very overwhelmed this afternoon and their attitude demonstrated their frustration. When I asked if the half-priced frappucinos deal was on, the woman responded "Thank god its done." After ordering a croissant and iced coffee, it became clear that the branch was beyond overwhelmed. 5 staff struggled to take and prepare orders. The total wait was over 10 minutes, and the iced coffee came without the simple syrup I asked for. Additionally, my friend's frappucino was in the wrong size.
Overall, decent coffee shop if in the neighborhood, but locations outside of Times Square are much preferred.
My sister and I came here while taking a late night stroll during our last night in New York for my birthday. This was actually the night before my birthday I believe. I loved being able to see the happenings in Times Square while sitting here. Very cozy location. Customer service was ok.
What a convenience! This SB location is right in the middle of Times Square. The majestic lighting of many of the billboards can be seen from within this store. The billboard I liked the most was the one most clearly seen across from here: the American flag. For being on Times Square, this place only had a moderate wait time. The line was no longer than the SB lines I've been in back in LA. The service was efficient, and the barista was super friendly (which is one NY stereotype shattered). I bought an iced tea and a protein snack box. I happily stood by the glass panel wall, looking out into the street as I ate my snack and sipped on my drink. After I was done, I ventured out to explore what this part of NYC had to offer. I'm thankful for the excellent service here, five stars all the way!
It's a Starbucks in the middle of Times Square, so you're asking for trouble just by walking in the front door.
During the morning rush hour, they're completely unequipped to handle the volume of people – not because they don't have enough staff members, but because the ten or so people behind the counter are wandering around looking like they have no idea what they're doing. There are maybe two people at registers, one person at the baked goods/pastries case, one person making drinks, and the rest of them are just standing there picking things up and putting them down again, getting in the way of the people actually doing work, and not contributing to the customer flowthrough at all.
I went in this morning and ordered a breakfast sandwich along with a skinny caramel macchiato. After ordering, I noticed (on the little display on the register) that he had entered it as a nonfat caramel macchiato (not the same thing – the skinny version uses sugar-free syrup). I asked, "that's a skinny caramel macchiato, right?" and he assured me that it was. Predictably, when I received my drink, it had a label on it stating that it was a regular caramel macchiato with nonfat milk.
On the bright side, it didn't take them that long to get me my (incorrect) order. But by then there were about 15 people in line, plus another ten hovering around the pick-up area waiting for their orders, and I just didn't have the patience to ask them to make me a new one.
Either they don't know what they're doing here or they just don't care, and my suspicion is that it's a lil bit o' A and a lil bit o' B. Oh, and there's also no wifi (not sure why Yelp says there is), as if you needed another reason to avoid this location. If you have any choice in the matter, don't come here (I'm only here as often as I am because I work across the street.)
I did not have the issues with staff and service that everyone else here is posting about. I walked in one very cold weekday morning to get coffee. There were about 10 people in line in front of me – and the staff cranked through the line very fast. The only complaint I can muster is that the place is so small. Trying to get to the area where the creamer is – was a challenge because there were so many people crammed into such a small space waiting for their drinks.
In the heart of Times Square (along with what seems a bunch of other SB's).
*Standard pricing
*Friendly staff
*Standing room only (no seating)
*No restrooms (sorry people who just stop in here to use the WC)
*Good coffee and all the SB fixings
I like the green tea latte. The staff does a good job of keeping things going at this location which is crazy busy. This is not a Starbucks to come and sit in. The sheer volume of traffic means you should plan on a relatively quick pickup.
TIP: morning is especially crazy with tourists and Times Square working folks. Expect to small wait.
My advice? Use the Starbucks App to preorder drink and/or meal. Pickup is a breeze, there's no line.
As a huge Starbucks fan and Starbucks gold member, this is typically my go-to location near work. The experience is ok if you order online through the mobile app, but otherwise it gets very crowded here. Until today, I've usually had a positive experience. Despite the crowds, the quality is typically very consistent with other locations. Note, this is a grab-and-go location only, and does not offer any seating.
Unfortunately, it was clear that the staff was very overwhelmed this afternoon and their attitude demonstrated their frustration. When I asked if the half-priced frappucinos deal was on, the woman responded "Thank god its done." After ordering a croissant and iced coffee, it became clear that the branch was beyond overwhelmed. 5 staff struggled to take and prepare orders. The total wait was over 10 minutes, and the iced coffee came without the simple syrup I asked for. Additionally, my friend's frappucino was in the wrong size.
Overall, decent coffee shop if in the neighborhood, but locations outside of Times Square are much preferred.
My sister and I came here while taking a late night stroll during our last night in New York for my birthday. This was actually the night before my birthday I believe. I loved being able to see the happenings in Times Square while sitting here. Very cozy location. Customer service was ok.
I hate this location. They say they are express so no refills for me and my passion iced tea. UGH . Its tiny and cramped, I just think it sucks.
What a convenience! This SB location is right in the middle of Times Square. The majestic lighting of many of the billboards can be seen from within this store. The billboard I liked the most was the one most clearly seen across from here: the American flag.
For being on Times Square, this place only had a moderate wait time. The line was no longer than the SB lines I've been in back in LA. The service was efficient, and the barista was super friendly (which is one NY stereotype shattered).
I bought an iced tea and a protein snack box. I happily stood by the glass panel wall, looking out into the street as I ate my snack and sipped on my drink.
After I was done, I ventured out to explore what this part of NYC had to offer.
I'm thankful for the excellent service here, five stars all the way!
It's a Starbucks in the middle of Times Square, so you're asking for trouble just by walking in the front door.
During the morning rush hour, they're completely unequipped to handle the volume of people – not because they don't have enough staff members, but because the ten or so people behind the counter are wandering around looking like they have no idea what they're doing. There are maybe two people at registers, one person at the baked goods/pastries case, one person making drinks, and the rest of them are just standing there picking things up and putting them down again, getting in the way of the people actually doing work, and not contributing to the customer flowthrough at all.
I went in this morning and ordered a breakfast sandwich along with a skinny caramel macchiato. After ordering, I noticed (on the little display on the register) that he had entered it as a nonfat caramel macchiato (not the same thing – the skinny version uses sugar-free syrup). I asked, "that's a skinny caramel macchiato, right?" and he assured me that it was. Predictably, when I received my drink, it had a label on it stating that it was a regular caramel macchiato with nonfat milk.
On the bright side, it didn't take them that long to get me my (incorrect) order. But by then there were about 15 people in line, plus another ten hovering around the pick-up area waiting for their orders, and I just didn't have the patience to ask them to make me a new one.
Either they don't know what they're doing here or they just don't care, and my suspicion is that it's a lil bit o' A and a lil bit o' B. Oh, and there's also no wifi (not sure why Yelp says there is), as if you needed another reason to avoid this location. If you have any choice in the matter, don't come here (I'm only here as often as I am because I work across the street.)
I did not have the issues with staff and service that everyone else here is posting about. I walked in one very cold weekday morning to get coffee. There were about 10 people in line in front of me – and the staff cranked through the line very fast. The only complaint I can muster is that the place is so small. Trying to get to the area where the creamer is – was a challenge because there were so many people crammed into such a small space waiting for their drinks.