Starbucks
“A Starbucks in Chinatown with outlets that work; good stuff happening at this Manhattan location.”
“Not a ton of seating or outlets when you're in need of a charge, but lots of windows.”
“I'm not sure what the negative reviews are for.”
Starbucks
Take-out: Yes
Accepts Credit Cards: Yes
Accepts Apple Pay: Yes
Bike Parking: Yes
Wheelchair Accessible: Yes
Good for Working: Yes
PokéStop Nearby: Yes
Price range.
$ Price range Inexpensive
8 reviews
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Never has there ever been more blatant lack of customer service and care at a Starbucks. I was ignored by one of the baristas, he skipped me when ordering, and also in making drinks. He made my drink but did not serve it to me – left it behind the counter, no cap, cooling (while serving other customers behind me) and when I complained he ignored me and instead his coworker apologized to me saying "I'm sorry his priorities are elsewhere" (and served me the cooling drink) Well, this particular barista needs to get his priorities straight – if you're working, that's the priority. I don't know this person, and I have no idea why I was treated with such disrespect.
I was under the impression that Starbucks started out as a company that aimed to deliver high quality customer service. I'm reading all these reviews about this starbucks – lacking a manager, untrained baristas, poor quality drinks – this Starbucks needs to step up because there will definitely be complaints to corporate coming.
A starbucks right smack in the middle of Chinatown?! You know it gotta be busy. Unfortunately, this is the Starbucks location closest to where I work so I am forced to come here to get my daily cup of joe. There are long lines in this location everyday but the workers work fast to get you in and out as quickly as possible. However, with such fast turnover, there are problems. There are times they have gotten my order wrong and there are sometimes they even forgot to make my order. I don't worry much since I understand they are swamped with customers and just ask for my cup to be remade.
However, being busy is not an excuse for their messiness. This location is probably one of the less clean Starbucks location I've been to. Also, the self help milk and creamer seem to be always out. Would I come here again? Yes, because they are the closest to my work. Is there anything this location can work on? Most definitely.
Starbucks, how do I love thee? Let me count count the ways. I'm a proponent of paying for convenience, but when it comes to this Chinatown branch of the corporate chain this price comes at a premium too high to measure in terms of time value of money lost for mediocre coffee that you get. Moreover, at peak times, queues and crowds in-store tend to swell to the point of claustrophobia because not only locals are dropping in, it's the tourists. So many tourists who flock to national chains like a moth to a flame.
Small touches like that you'd expect from your local Starbucks or coffee shop that can remember your name or drink? Yeah, fuhgeddaboutit! That ain't happenin' here. However, I do tend to enjoy coming here after a night out in the LES/Chinatown an hour or two before close. Those are perhaps the only times you can snag a chair/stool. As for ambiance, that all gets lost in the utilitarian design of the retail space.
This is the closest Starbucks to where I work. A lot of times there is a line, but it moves fairly quickly. Unfortunately for me, this is where a lot of tourists who take a long time to order go because it's located RIGHT ON CANAL STREET. It's kind of a small shop so it can get cramped. I can't complain too much because it's a hop away from work and a quick caffeine fix! I really love how this place used to be a bank and still has some of the original Chinese styled fixtures.
I just came here with my sister. We saw a Starbucks post with the cotton candy frappe, the lemon and etc. and wanted to try it out. The asian girl taking my order told me that she didn't know how to make it and that I should provide her the recipe. I am fine with the fact that she doesn't know how to make it. However, the way she delivered the message was not very pleasant. She wasn't downright rude but she did look and sound very annoyed. I ended up ordering the double chocolate frappe and she seemed reluctant to put in my order. I did not expect such service at a place I normally see filled with people. (It wasn't that busy when I went though)
I can only assume they achieved such success due to location.
The Chinese guy a couple of people in front of me was trying to order the Cake Batter Frap from the Secret Menu. Some Starbucks locations are really great about trying to make some of those items, but this location was not one of them…
He was struggling through heavily accented English and the barrista literally turned to the shift manager and said, "I don't speak Chinese." Incredibly inappropriate and rude! The poor guy then tried to order the S'mores Frap and the guy kept antagonizing him thinking he was saying "Small Frap."
Last time I checked, this was still the service industry.Given that most of the people in the location were Chinese. I think it'd probably make good business sense to have one of the cashiers speak Chinese? Or atleast be incredibly patient with those whose native tongue is not English.
Visiting NYC and checking out Chinatown, my mom and I stumbled upon the oasis! STARBUCKS! However, this was not what I would think the corporate team would like representing their company. It was not as tidy as most Starbucks I have been in. Let me say I am a gold card member, so I know my Starbucks! The baristas informed me this was an express Starbucks (never heard of that before) and no, they did not have a restroom. Which everyone knows in Manhattan is very difficult to find when you need one.
Mom got the mango iced tea and was happy with it and I just got a bottled water. I think it probably is tough to run this kind of business in Chinatown, but Starbucks has a reputation and customers know what to expect when they come in, this branch kind of misses the mark.
When you become used to something for a while… you slowly become immune to it…gotta get a cup of Starbucks when I'm out and about in manhattan…
There's much better starbucks locations in NYC….
I don't like it when I order a frappuccino and it's so thick that I can hardly sip it through my straw..so then I have to just poke at all the ice with no flavor and just drink that through the straw….I prefer mine to be more on the liquid side…I hate when my cup is still halfway full but the only thing in it is the ice…
This place is always crowed…limited to seats…very uncomfortable…and there's no restrooms!