Take-out: Yes Accepts Credit Cards: Yes Bike Parking: Yes Outdoor Seating: Yes Good for Working: Yes
Price range.
$$ Price range Moderate
5 reviews
Evon Dickson
I seriously do not understand what is happening at this Starbucks. Each time I go, the customer service and experience is worse and worse. Today I actually left without coffee and had to go to Dunkin Donuts as there is not another Starbucks on my way to work.
All I ordered was a Grande Dark Roast. I normally order this or a grande skim latte so I know the procedure. If I order a latte the cup gets marked and goes in the line with the other drinks to be handcrafted. If I order just the poured coffee the person who takes the order fills the cup, I pay and leave. Well today they decided that since it was busy, they would not just pour my coffee but instead mark the cup, put it in line with all the other handcrafted drinks and I would have to wait to get it. As a result, there were at least 15 cups before mine waiting to be made. So I asked about this and was that is how it is because it's busy. Now I have been to a lot of Starbucks locations and ones that are very busy in NYC and I have never experienced this. I don't understand why they would make people wait when they could get them in and out quickly. By doing this, all they did was make the amount of people waiting larger and the area more congested.
I am really going to have to figure out if I want to go back here again. This location used to be very nice , customer service WAS awesome and they were very quick. Now they are slow, rude and talk too much to each other to be efficient. Ugh!
This location isn't the best I've been to, but it seems unfair to give it 2 stars. Once I saw a new Frap from the Starbucks facebook page and ordered it and the barista had no idea what I was talking about. That's probably more of a miscommunication in the company chain. Today for the first time ever my order was totally wrong (an iced latte instead of a frappacino…I even checked my receipt and it was correct.) The guy making drinks was barking them out and didn't say any sorry for messing it up but I suppose when it's crowded and only one person making drinks, I can see it getting frustrated. The cashier was friendly
Other locations have more comfortable seating, but it doesn't matter as if you go in middle of the day it's just filled with people on their laptops for who knows how long a day. You know the people who by one cup of coffee and sit around for hours on free wifi. That's not the business's fault it attracts moochers.
You know if you like Starbucks and if you are in the plaza area shopping, it's a decent place to go. It's not the best location I've been to, but I still like my seasonal frappacino (one day I'll learn how to spell it.)
We usually go to this Starbucks after having dinner with my wife in the area. Pretty decent size, service is quick and has outdoor seating which is nice as the weather gets warmer. I have actually purchased a couple of CDs around the holidays that were pretty good.
It's a Starbucks and that's not saying too much. I ordered a plain Green Tea (Green Tea Tips) and they were out behind the counter. The person working the counter went in back to look for it and checked out the shelves, so at least she made an effort. She couldn't find it so I asked which other Green Teas they had. She looked and said they had a Zen Tea. When I asked her to describe it she looked confused and finally tried to read a little on the box. I went to look at a package on the shelf and got my own answer. They need to know a little bit about their products. Other than that it's a typical Starbucks. Due to proximity, I'll probably be back next time I'm in town.
Monday, 5:30 am - 11:00 pm Tuesday, 5:30 am - 11:00 pm Wednesday, 5:30 am - 11:00 pm Thursday, 5:30 am - 12:00 am Friday, 7:00 am - 12:00 am Saturday, 7:00 am - 12:00 am Sunday, 5:30 am - 11:00 pm
I seriously do not understand what is happening at this Starbucks. Each time I go, the customer service and experience is worse and worse. Today I actually left without coffee and had to go to Dunkin Donuts as there is not another Starbucks on my way to work.
All I ordered was a Grande Dark Roast. I normally order this or a grande skim latte so I know the procedure. If I order a latte the cup gets marked and goes in the line with the other drinks to be handcrafted. If I order just the poured coffee the person who takes the order fills the cup, I pay and leave. Well today they decided that since it was busy, they would not just pour my coffee but instead mark the cup, put it in line with all the other handcrafted drinks and I would have to wait to get it. As a result, there were at least 15 cups before mine waiting to be made. So I asked about this and was that is how it is because it's busy. Now I have been to a lot of Starbucks locations and ones that are very busy in NYC and I have never experienced this. I don't understand why they would make people wait when they could get them in and out quickly. By doing this, all they did was make the amount of people waiting larger and the area more congested.
I am really going to have to figure out if I want to go back here again. This location used to be very nice , customer service WAS awesome and they were very quick. Now they are slow, rude and talk too much to each other to be efficient. Ugh!
This location isn't the best I've been to, but it seems unfair to give it 2 stars. Once I saw a new Frap from the Starbucks facebook page and ordered it and the barista had no idea what I was talking about. That's probably more of a miscommunication in the company chain. Today for the first time ever my order was totally wrong (an iced latte instead of a frappacino…I even checked my receipt and it was correct.) The guy making drinks was barking them out and didn't say any sorry for messing it up but I suppose when it's crowded and only one person making drinks, I can see it getting frustrated. The cashier was friendly
Other locations have more comfortable seating, but it doesn't matter as if you go in middle of the day it's just filled with people on their laptops for who knows how long a day. You know the people who by one cup of coffee and sit around for hours on free wifi. That's not the business's fault it attracts moochers.
You know if you like Starbucks and if you are in the plaza area shopping, it's a decent place to go. It's not the best location I've been to, but I still like my seasonal frappacino (one day I'll learn how to spell it.)
We usually go to this Starbucks after having dinner with my wife in the area. Pretty decent size, service is quick and has outdoor seating which is nice as the weather gets warmer. I have actually purchased a couple of CDs around the holidays that were pretty good.
It's a Starbucks and that's not saying too much. I ordered a plain Green Tea (Green Tea Tips) and they were out behind the counter. The person working the counter went in back to look for it and checked out the shelves, so at least she made an effort. She couldn't find it so I asked which other Green Teas they had. She looked and said they had a Zen Tea. When I asked her to describe it she looked confused and finally tried to read a little on the box. I went to look at a package on the shelf and got my own answer. They need to know a little bit about their products. Other than that it's a typical Starbucks. Due to proximity, I'll probably be back next time I'm in town.
Nice starbucks, with quick service.. They have a really nice corner with all glass windows, providing a nice view.
Typical starbucks quality coffee and friendly service.