I'd love to give them a three…but the flavor of my dish just wasn't grand enough to trump the absolute hassle which was the delivery process.
I ordered the Steak Soba Noodles. They were good in themselves. They weren't overcooked and the brown sauce was quite yummy. The dish was pretty tepid by the time it arrived. And I've had better. But it wasn't bad, especially seeing as my office paid for it 🙂
But 15 minutes after I placed the Seamless Web order, someone calls to tell me to come down to the lobby of my office building. I go down. No one is there. I go to the receiving room. No one. I go to the other entrance of the building. No one.
I go back up to the office. I call them. Turns out they just called to say the guy was on his way so that I would be in the lobby when he arrived.
Oh, hell no! I made sure they knew how unacceptable that was for any delivery, but particularly a corporate one! I tell them not to call back until the man is in the building and waiting for me. I'm not a big snob that way. But come on! I'm doing my job, trying to meet my deadline and you are a restraurant providing a service for me. I am not here to wait for you.
Anyhoo, the gentleman who arrived couldn't apologize enough for the actions of the lady from the restaurant. We mended things and went about our separate ways. I had lunch, enjoyed it, but have never had a huge inclination to order from them again.
I waited AN HOUR for 1 shrimp tempura roll, 1 spicy salmon roll, 2 pcs of salmon sashimi, and 1 order of pork gyoza and I have a one hour lunch break. I have never waited that long for food before and I never would have expected to have to wait that long for some rolls at a hole-in-the wall that boasts it is fast.
It was extremely frustrating to see other people who ordered AFTER me getting their food before me and when I go to the cashier to ask, I am ignored for over 15 minutes until someone finally acknowledges me and tells me he doesn't know how much longer it will be. He says possibly another 5 more minutes but it was wayyy longer than that. I saw that they didn't actually throw in the shrimp tempura to fry until 50 minutes after I ordered and that the only thing that was ready to go at that point was the gyoza. This place may be new, but that's when it's most important to get things right.
When I was finally able to eat the food, I have to admit the shrimp tempura roll tasted really good (maybe because I was starving at that point) and fresh but the pork gyoza was really cold (since it was sitting there for an hour). Overall, I would never go back here again.. unless I order 40 minutes in advance.
During a stroll down 31st Street after work, I decided to order a small bit of take-out after seeing Tokyo II for the first time a few weeks ago. I ordered two maki rolls, one was a spicy california roll and the other a spicy tuna roll. After waiting nearly twenty minutes with no discernable customers ahead of me or customers who ordered after me, I got my order. After 15 minutes, the cashier apologized, to me, but by that time, I was already annoyed. I didn't even complain, but the cashier knew there was no way a two-roll order could take so long. He made two trips down a trap door to retrieve or to make the order himself. Whatever was the case, when I got home and ate the food, I discovered why it took so long. The spicy tuna, tasted like day-old tuna lightly marinated with spicy chili powder. The rice was no better and a bit mealy. The California roll on the other hand was a bit more edible. In conclusion, a one-star "Methinks not" rating is in order.
I'd love to give them a three…but the flavor of my dish just wasn't grand enough to trump the absolute hassle which was the delivery process.
I ordered the Steak Soba Noodles. They were good in themselves. They weren't overcooked and the brown sauce was quite yummy. The dish was pretty tepid by the time it arrived. And I've had better. But it wasn't bad, especially seeing as my office paid for it 🙂
But 15 minutes after I placed the Seamless Web order, someone calls to tell me to come down to the lobby of my office building. I go down. No one is there. I go to the receiving room. No one. I go to the other entrance of the building. No one.
I go back up to the office. I call them. Turns out they just called to say the guy was on his way so that I would be in the lobby when he arrived.
Oh, hell no! I made sure they knew how unacceptable that was for any delivery, but particularly a corporate one! I tell them not to call back until the man is in the building and waiting for me. I'm not a big snob that way. But come on! I'm doing my job, trying to meet my deadline and you are a restraurant providing a service for me. I am not here to wait for you.
Anyhoo, the gentleman who arrived couldn't apologize enough for the actions of the lady from the restaurant. We mended things and went about our separate ways. I had lunch, enjoyed it, but have never had a huge inclination to order from them again.
I waited AN HOUR for 1 shrimp tempura roll, 1 spicy salmon roll, 2 pcs of salmon sashimi, and 1 order of pork gyoza and I have a one hour lunch break. I have never waited that long for food before and I never would have expected to have to wait that long for some rolls at a hole-in-the wall that boasts it is fast.
It was extremely frustrating to see other people who ordered AFTER me getting their food before me and when I go to the cashier to ask, I am ignored for over 15 minutes until someone finally acknowledges me and tells me he doesn't know how much longer it will be. He says possibly another 5 more minutes but it was wayyy longer than that. I saw that they didn't actually throw in the shrimp tempura to fry until 50 minutes after I ordered and that the only thing that was ready to go at that point was the gyoza. This place may be new, but that's when it's most important to get things right.
When I was finally able to eat the food, I have to admit the shrimp tempura roll tasted really good (maybe because I was starving at that point) and fresh but the pork gyoza was really cold (since it was sitting there for an hour). Overall, I would never go back here again.. unless I order 40 minutes in advance.
During a stroll down 31st Street after work, I decided to order a small bit of take-out after seeing Tokyo II for the first time a few weeks ago. I ordered two maki rolls, one was a spicy california roll and the other a spicy tuna roll. After waiting nearly twenty minutes with no discernable customers ahead of me or customers who ordered after me, I got my order. After 15 minutes, the cashier apologized, to me, but by that time, I was already annoyed. I didn't even complain, but the cashier knew there was no way a two-roll order could take so long. He made two trips down a trap door to retrieve or to make the order himself. Whatever was the case, when I got home and ate the food, I discovered why it took so long. The spicy tuna, tasted like day-old tuna lightly marinated with spicy chili powder. The rice was no better and a bit mealy. The California roll on the other hand was a bit more edible. In conclusion, a one-star "Methinks not" rating is in order.